Billing Terms and Conditions

At Peony Custom Apparel, we aim to provide clear and transparent billing processes to ensure a seamless shopping experience. Please review the following billing terms and conditions to understand our payment processes, billing cycles, and any other important details related to your transactions on our website.

1. Payment Methods

Peony Custom Apparel accepts a variety of payment methods to make your purchase process convenient and secure. These include:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Visa, MasterCard, Maestro

  • PayPal: PayPal account payments for quick and secure transactions

  • Other Methods: Additional methods may be available depending on your region and preferences. These will be displayed during checkout.

2. Currency and Pricing

All prices listed on Peony Custom Apparel are displayed in USD. Please note that prices may be subject to change at any time without prior notice. However, once an order is confirmed, the price of that order is locked in, and no changes will be made to the price at the time of checkout.

The price of your order will include applicable taxes, fees, and shipping costs, which will be calculated during checkout based on your location and the shipping method selected.

3. Billing and Charges

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase, including the total amount charged, shipping costs, and expected delivery time.

  • Authorization and Payment: By submitting your payment information, you authorize Peony Custom Apparel to charge your selected payment method for the total amount due for your purchase. Please ensure that all payment information is accurate to avoid any delays or issues with processing.

  • Subscription Charges: If you subscribe to any recurring service or subscription offered by Peony Custom Apparel, the billing cycle will automatically renew at the frequency specified in your subscription agreement. You will be charged at the beginning of each billing cycle.

4. Taxes and Fees

All applicable sales tax or VAT is included in the total price at checkout, based on your location. You are responsible for paying any additional charges, including customs duties and import taxes for international orders.

5. Billing Errors and Discrepancies

If you believe there has been an error in the billing of your order, please contact our customer service team within 7 days of receiving the order. We will investigate the discrepancy and correct any errors as needed. If any charges are incorrect, we will issue a refund or adjust the amount accordingly.

6. Refunds

Refunds for canceled or returned orders will be processed to the original payment method. Please allow 7-10 business days for the refund to appear on your payment method, depending on your payment provider. Refunds for returned items will be made for the purchase price of the item, excluding original shipping charges (unless the item is damaged or defective).

7. Order Cancellations

Once an order has been confirmed and processed, it cannot be canceled or modified. However, if you need to cancel an order, you can do so within 24 hours of placing the order by contacting our customer service team. After this period, cancellations will not be accepted as we begin the production and shipping process.

8. Payment Security

Peony Custom Apparel is committed to keeping your payment information secure. We use SSL encryption and comply with the highest standards for online payment security. Your payment details are handled securely by our third-party payment processors and are not stored by Peony Custom Apparel.

9. Late or Failed Payments

In the event of a failed payment or an issue with the payment method, we will contact you to resolve the issue. If payment cannot be processed successfully, your order will be put on hold until we receive valid payment details. We reserve the right to cancel any orders if payment is not received within a reasonable time.

10. Changes to Billing Terms

Peony Custom Apparel reserves the right to modify or update these billing terms at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon publication. Please review this page periodically to stay informed about our billing practices.

11. Contact Information

If you have any questions or concerns about your billing or payment process, please contact our customer service team at:

Peony Custom Apparel
Email: [email protected]
Address: 328 E Main St, Elsie, MI 48831, USA

Thank you for shopping with Peony Custom Apparel. We are committed to providing you with an exceptional shopping experience.