Shipping Policy for Peonycustomapparel.com
Thank you for choosing Peony Custom Apparel! We are dedicated to providing you with the best online shopping experience, which includes fast and reliable shipping. Please read our shipping policy to understand how we handle orders, shipping times, and costs.
1. Order Processing
All orders are processed within 2-5 business days. Custom print-on-demand items may require additional processing time. Once your order is placed, we will begin creating your custom apparel, and you will receive an email confirmation when your order is shipped.
Please note: Orders are not processed or shipped on weekends or holidays.
2. Shipping Methods and Delivery Times
We offer a range of shipping options to meet your needs. Delivery times depend on the shipping method selected and your location. Below are the estimated delivery times for each option:
| Shipping Method | Estimated Delivery Time | Tracking Available |
|---|---|---|
| Standard Shipping (US) | 10–15 business days | ✅ Yes |
| Express Shipping (US) | 5–7 business days | ✅ Yes |
| International Shipping | 10–21 business days | ✅Yes |
Please note that these delivery times are estimates and may vary depending on your location, carrier availability, and weather conditions.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You can view the final shipping cost during checkout before confirming your order.
4. International Shipping
We offer international shipping to a wide range of countries. Shipping fees and delivery times will vary depending on the destination. International customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These fees are not included in the shipping cost and must be paid directly to the local customs office.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order. Please allow up to 24 hours for tracking information to be updated by the carrier.
6. Shipping Delays
We strive to ship your orders as quickly as possible. However, delays may occur due to factors beyond our control, such as weather conditions, holidays, or carrier delays. Peony Custom Apparel is not responsible for delays caused by these factors. If your order is delayed, we will notify you and work with you to resolve the issue.
7. Address Accuracy
Please double-check the shipping address you provide at checkout. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately at [email protected] to update your details before your order is shipped.
8. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us right away. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement. Please keep all packaging and provide us with pictures of any damaged items to help with the claims process.
9. Returns and Exchanges
For more information on how to return or exchange items, please refer to our Return & Exchange Policy. If you encounter any issues with your order, such as incorrect or damaged items, please reach out to our customer service team for assistance.
10. Contact Us
If you have any questions about shipping, or need further assistance with your order, please don’t hesitate to contact us:
Peony Custom Apparel
Email: [email protected]
Address: 328 E Main St, Elsie, MI 48831, USA